What if I forgot my account information?

Usernames

If your account is linked to an activated Parent Account, you can log into the Parent Tools app or use the the link on our website to see all of your Usernames.

Passwords

If you have forgotten your password, you will need to request a Password Reset email by clicking the Forgot your password? option under the Play button. Follow the instructions provided in that email to update your Password.

NOTE: If you do not have an email attached to your account OR if the email attached is incorrect, you will be unable to receive the Password Reset email.

Parent Email

If you do not remember the email or one was not attached, our team can update the email on file. 

To request an email change, please have your parents visit our website and submit a help ticket for assistance.

NOTE: However, if the Player Account cannot be fully verified our team will not be able to update it.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request