Player accounts can be disabled at any time from the Parent Tools account. When a player account is disabled, it is prevented from being logged into and having access to Animal Jam.
Please note that once a player account is deleted, all information tied to the account will be gone forever, including in-game animals, Gems, Sapphires, dens, pets, and items. The player account deletion process is permanent and cannot be reversed once it is completed.
Make sure to disable any recurring subscriptions for an account you are attempting to delete.
To delete an account:
1. Log into your Parent Tools and select the account you would like to delete.
2. Click the Advanced Settings button at the bottom of the screen.
3. Click the Delete button and type the username of the account you are deleting.
4. To finalize the process, click the Delete Player button.
The account will then be queued for deletion. If you receive an error, please contact our support team for assistance.