How do I reset the password for my Parent Account?

Please note that AJHQ will not be able to provide the password attached to the account.

Your parent and/or guardian will need to visit the Parent portal on our website to reset the password for their Parent Account. Below is a list of steps they will need to follow:

- Go to https://www.animaljam.com

- Click Parents at the top.

- Choose the Forgot your password? option under the Login button.

- Input the Email on file for the account.

If the email is in our system, a password rest link will be emailed to that address. Follow the link in the instructions to complete the password reset.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request