How do I verify my purchase?

- To verify your purchase, please send a full, unedited screenshot of your receipt to our support team along with your username and parent email.

- Make sure that the screenshot is attached to your email as a .PDF, .JPEG, or .GIF.

- You can locate your receipt by logging into your device-specific store and checking under your payment or purchase history.

- Please specify in your email the issue you are experiencing and any steps you have already taken as this will help our staff assist you.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request